Help zone

For immediate assistance please call our toll free number 1800 62 63 62 for Australia or 0800 222 232 for New Zealand. Our friendly operators will be happy to help you with your enquiry.

• Ordering
• Delivery
• Payment
• Customer Details
• Guarantee + Refunds
• Other

Ordering

When can I expect delivery of my order?
Order delivery generally takes 14 days but can be up to 28 days.

Will I get notification when my order has been dispatched?
Unfortunately we are unable to provide this service at the moment.

How do I change or cancel my order?
Call our customer service team immediately on 1800 62 63 62 for Australia or 0800 222 232 for New Zealand (Toll-Free) with your order number.

How do I know my order was successful?
You will receive an Order Confirmation by email immediately.

For stock that is 'out of stock' - will I be notified when the new stock has arrived?
Unfortunately we are unable to provide this service at the moment, but will dispatch your order immediately when it arrives in stock.

How do I know if you have a particular item in stock?
Call our customer service team Toll-Free 1800 62 63 62 (Australia) or 0800 222 232 (New Zealand) with the product name and code handy - we will advise you if the item is in stock.

Are the prices the same for Australian and New Zealand customers?
Yes, all prices shown on the website - including postage, discounts and specials - are the same in Australian Dollars and New Zealand Dollars.

Do you process orders to anywhere other than Australia & New Zealand?
We only deliver to Australia and New Zealand.

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Delivery 

Do I pay Postage and Packaging for each item?
You will only pay one Postage and Packaging fee for your order, not per item.

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Payment 

How can I place an order when I have no Credit Card?
Send a Cheque or Money Order to:

Can I pay by Pay Pal, BPAY, Direct Deposit or Bank Transfer?
Unfortunately we are unable to provide this service at the moment. Current payment methods include Credit Card, Cheque and Money Order.

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Customer Details

How can I get my name removed from your mailing list?
Call our customer service team on 1800 62 63 62 for Australia or 0800 222 232 for New Zealand (Toll-Free).

How can I update my details?
Call our customer service team on 1800 62 63 62 for Australia or 0800 222 232 for New Zealand (Toll-Free).

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Guarantee and Refunds

What is the guarantee on your products?
Each and every product we sell has a full money-back 12 month guarantee.

What should I do if the item is faulty?
Send the item with all your order and customer details, stating whether you would like a replacement or a refund to:

What should I do if I change my mind and want to return the item?
Send the item with all your order and customer details stating that you would like to activate the 12 month Money Back Guarantee to:

How long will it take to receive my refund?
Your refund will be processed within 14 to 28 days.

How will I receive my refund?
We will send you a Cheque in the mail. Unfortunately we are unable to refund your credit to your Credit Card or by Direct Deposit.

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Other 

How do I claim a special offer I received in the mail?
Please describe the offer you have received in the Comments field of your online order form to ensure you receive the special offer.

Why is there a discrepancy in the pricing from your website to your media advertising?
Occasionally we have special offers available only to our website or mail customers. We try to ensure there are as few differences as possible and apologise for any inconvenience this may cause you.

How do I contact Quality Point?

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